As part of our continuous effort to give you a better experience, we have just setup our customer support processes on Freshdesk (www.freshdesk.com). We strive to take
full advantage of the powerful capabilities and best-practices in Freshdesk, to give you a better support experience.
How does this make a difference to you ?
The first time you send us a support query, you will receive an email with activation
instructions to login to our support portal at mycompany.freshdesk.com. Going
forward, you can check the status or add comments to your support queries here.
We are actively populating our support portal with FAQs and solutions in our knowledge base, so you can help yourself to how-tos and instructions. You can also discuss your
ideas and share tips in our community forums.
Talk to us on Social too
Our support team is now listening to conversations on our Facebook page (https://www.facebook.com/pages/SBAC.helpdesk). In addition to phone,
email and through our website, feel free to reach us here as well.
We love hearing from you
We strive to give you an awesome support experience with every query, and your feedback will help us get there faster. We will be sending out satisfaction surveys for
you to rate your support experience with us periodically.
If you have any doubts or queries regarding our new support tools and policies, please drop us a line at helpdesk@bac.ac.th, and we’ll be glad to assist you. And make
sure you visit our new support portal at sbac.freshdesk.com